Support Access Policy

Last Updated: June 2026

> Legal notice: Published policy for CheckDeskPro, operated by JMP Mukhi LLC. Reviewed by counsel for commercial operation. Not legal advice for your specific situation.

JMP Mukhi LLC · 2872 Mattox St, Suite B, Tupelo, MS 38801, USA · support@checkdeskpro.com · Governing law: State of Mississippi, USA

1. Purpose

This Support Access Policy explains when and how CheckDeskPro personnel may access customer accounts and information while providing support, maintenance, troubleshooting, and operational services.

CheckDeskPro is committed to respecting customer privacy while providing effective technical support.

2. Scope

This policy applies to:

• Customer accounts
• Customer data
• Support requests
• Troubleshooting activities
• Maintenance activities
• Security investigations

This policy applies to all CheckDeskPro personnel who may have access to customer systems or information.

3. Customer Ownership

Customers retain ownership and control of information stored within their accounts.

CheckDeskPro does not claim ownership of customer business data.

4. Support Access Principles

CheckDeskPro follows these principles:

• Access only when necessary
• Access only what is needed
• Limit access duration
• Respect customer privacy
• Protect confidential information
• Maintain security controls

5. Authorized Access Events

CheckDeskPro personnel may access customer information when:

Customer Request

The customer requests assistance involving:

• Configuration issues
• Software errors
• Data troubleshooting
• Account support
• Technical questions

Customer Authorization

The account owner or authorized administrator grants permission for support activities.

Security Events

Access may be necessary to:

• Investigate suspected compromise
• Analyze suspicious activity
• Respond to security incidents
• Protect platform integrity

Maintenance Activities

Limited access may be required to:

• Perform upgrades
• Correct software defects
• Restore service functionality
• Conduct recovery operations

Legal Obligations

Access may occur when required by:

• Court order
• Subpoena
• Government request
• Applicable law

6. Owner Authorization Requirement

Except where required for security, maintenance, or legal compliance, CheckDeskPro will generally access customer information only when:

• Requested by the customer; or
• Authorized by the account owner or designated administrator.

7. Limited Access Standard

Support personnel are instructed to access only the information reasonably necessary to:

• Diagnose issues
• Resolve support requests
• Restore functionality
• Investigate security concerns

Access should be limited in scope and duration whenever reasonably possible.

8. Confidentiality

CheckDeskPro personnel are expected to maintain confidentiality regarding customer information encountered during support activities.

Customer information is not accessed for personal use, competitive purposes, or unauthorized disclosure.

9. Sensitive Financial Information

Because CheckDeskPro may contain financial records, check-related information, customer records, vendor information, and accounting data:

• Access is restricted to authorized personnel.
• Access is performed only for legitimate business purposes.
• Information is handled with reasonable care and security safeguards.

10. Audit and Logging

CheckDeskPro may maintain logs relating to:

• Login activity
• Administrative actions
• Security events
• System operations
• Support activities

These records may be used for:

• Troubleshooting
• Security investigations
• Compliance efforts
• Operational improvement

11. Remote Support Sessions

When remote support sessions are conducted:

• Customer participation may be requested.
• Customers may observe support activities when practical.
• Support personnel will attempt to minimize disruption to business operations.

12. Emergency Access

In rare circumstances, emergency access may occur without prior customer approval when reasonably necessary to:

• Protect customer information
• Prevent service disruption
• Investigate active security threats
• Protect platform integrity

Reasonable efforts will be made to document such actions.

13. Third-Party Service Providers

Certain authorized service providers may assist CheckDeskPro with:

• Hosting
• Infrastructure
• Email delivery
• Authentication
• Security monitoring
• Technical operations

These providers may have limited access necessary to provide their services.

14. Customer Responsibilities

Customers remain responsible for:

• User permissions
• Account security
• Password management
• Device security
• Printer security
• Internal business controls

Support access does not transfer these responsibilities to CheckDeskPro.

15. Policy Changes

This Support Access Policy may be updated periodically.

Material updates may be communicated through the Service or by other reasonable means.

Continued use of CheckDeskPro constitutes acceptance of the revised policy.

16. Contact Information

JMP Mukhi LLC 2872 Mattox St, Suite B Tupelo, Mississippi 38801 United States

• Support: support@checkdeskpro.com
• Privacy: privacy@checkdeskpro.com
• Security: security@checkdeskpro.com
• Legal Notices: legal@checkdeskpro.com
• Website: checkdeskpro.com