Refund & Cancellation Policy
Last Updated: June 2026
> Legal notice: Published policy for CheckDeskPro, operated by JMP Mukhi LLC. Reviewed by counsel for commercial operation. Not legal advice for your specific situation.
JMP Mukhi LLC · 2872 Mattox St, Suite B, Tupelo, MS 38801, USA · support@checkdeskpro.com · Governing law: State of Mississippi, USA
1. Overview
This Refund & Cancellation Policy governs subscription purchases made for CheckDeskPro, a software service operated by JMP Mukhi LLC.
Our goal is to provide a fair and transparent refund process while maintaining predictable subscription billing for all customers.
2. Eligible Customers
This policy applies to customers purchasing:
- Monthly subscriptions
- Annual subscriptions
- Promotional subscription plans
through authorized CheckDeskPro sales channels.
3. 30-Day Money-Back Guarantee
First-time customers are eligible for a 30-day money-back guarantee.
To qualify:
- The request must be submitted within 30 calendar days of the initial subscription purchase.
- The request must be sent to billing@checkdeskpro.com.
- The account must be in good standing.
Approved refunds will generally be issued to the original payment method.
4. Existing Customers
The 30-day money-back guarantee applies only to a customer's first paid subscription.
Renewals, upgrades, and subsequent purchases are generally not eligible for refund under the money-back guarantee.
5. Monthly Subscription Cancellations
Customers may cancel monthly subscriptions at any time.
Cancellation:
- Stops future renewal charges.
- Does not automatically generate a refund.
- Does not typically result in prorated refunds for unused time.
- Service access generally remains active until the end of the current billing period.
6. Annual Subscription Cancellations
Customers may cancel annual subscriptions at any time.
Cancellation:
- Prevents future annual renewal charges.
- Does not automatically generate a refund.
- Does not generally provide prorated refunds for unused portions of the subscription term.
- Service access generally remains active through the remainder of the paid subscription period.
7. Billing Errors
If you believe a charge was made in error, contact:
billing@checkdeskpro.com
within 30 days of the charge.
We will investigate billing disputes and may issue corrections or refunds when appropriate.
8. Duplicate Charges
If duplicate charges occur due to a billing error, system malfunction, or processing issue, customers should notify us immediately.
Verified duplicate charges will be refunded promptly.
9. Chargebacks
Before initiating a chargeback with a financial institution, customers agree to make reasonable efforts to contact CheckDeskPro and allow us an opportunity to resolve the issue.
Fraudulent or abusive chargebacks may result in:
- Account suspension
- Account termination
- Collection efforts where permitted by law
10. Promotional Plans
Promotional, discounted, trial, or special pricing offers may be subject to separate refund terms disclosed at the time of purchase.
Where a conflict exists, the promotional offer terms control.
11. Service Termination by Customer
Customers may terminate their subscription at any time through available account settings or by contacting support.
Termination does not eliminate payment obligations already incurred.
12. Service Termination by CheckDeskPro
CheckDeskPro may suspend or terminate accounts for:
- Non-payment
- Fraud
- Security threats
- Violation of Terms of Service
- Illegal use of the platform
Refund eligibility following termination will be determined at the sole discretion of JMP Mukhi LLC unless otherwise required by law.
13. Exceptions Required by Law
Certain jurisdictions may grant consumers rights that differ from this policy.
Where required by applicable law, CheckDeskPro will honor those legal requirements.
14. Contact Information
JMP Mukhi LLC 2872 Mattox St, Suite B Tupelo, Mississippi 38801 United States
- Billing: billing@checkdeskpro.com
- Support: support@checkdeskpro.com
- Website: checkdeskpro.com