Security Policy

Last Updated: June 2026

> Legal notice: Published policy for CheckDeskPro, operated by JMP Mukhi LLC. Reviewed by counsel for commercial operation. Not legal advice for your specific situation.

JMP Mukhi LLC · 2872 Mattox St, Suite B, Tupelo, MS 38801, USA · support@checkdeskpro.com · Governing law: State of Mississippi, USA

1. Purpose

This Security Policy describes the security practices used by CheckDeskPro, a service operated by JMP Mukhi LLC.

Our objective is to protect customer information, maintain system integrity, and support reliable operation of the platform.

2. Security Philosophy

Security is an ongoing process rather than a one-time event.

CheckDeskPro implements reasonable administrative, technical, and operational safeguards designed to reduce risk and protect customer information.

No internet-connected system can guarantee absolute security.

3. Account Security

Customers are responsible for:

• Maintaining strong passwords
• Protecting account credentials
• Limiting access to authorized personnel
• Promptly reporting suspected unauthorized access

Customers should never share login credentials with unauthorized users.

4. Access Control

Access to customer information is restricted to authorized personnel who require access to perform legitimate business functions.

Access permissions are granted based on job responsibilities and operational requirements.

Access rights may be modified or revoked when no longer required.

5. Support Access

CheckDeskPro personnel may access customer accounts only when:

• Requested by the customer
• Authorized by the account owner
• Required to troubleshoot issues
• Required to investigate security concerns
• Required for maintenance activities
• Required by law

Support access is limited to the extent reasonably necessary to perform the requested work.

6. Infrastructure Security

CheckDeskPro uses commercially reasonable security measures designed to protect hosting infrastructure and application services.

Security controls may include:

• Network security controls
• Access restrictions
• Authentication systems
• Logging and monitoring
• Secure communications
• Software updates

Specific security controls may change over time as technology evolves.

7. Encryption

Data may be protected using industry-standard encryption technologies during transmission between users and the Service.

Customers should understand that no transmission method over the internet is completely secure.

8. Monitoring and Logging

CheckDeskPro may maintain system logs and security records for:

• Performance monitoring
• Security investigations
• Fraud detection
• Operational troubleshooting
• Compliance with legal obligations

Log retention periods may vary based on operational requirements.

9. Third-Party Providers

CheckDeskPro may rely on third-party providers for services including:

• Hosting
• Email delivery
• Authentication
• Payment processing
• Monitoring

These providers maintain their own security controls and policies.

10. Payment Card Information

CheckDeskPro does not intentionally store full payment card numbers on application servers.

Payment processing may be handled by authorized third-party payment providers.

Customers should review the privacy and security practices of those providers when applicable.

11. Customer Responsibilities

Customers are responsible for:

• Managing user permissions
• Reviewing account activity
• Maintaining secure workstations
• Keeping operating systems updated
• Protecting local printers and check stock
• Maintaining internal security procedures

Security of customer-controlled devices remains the customer's responsibility.

12. Security Incident Response

If CheckDeskPro becomes aware of a confirmed security incident affecting customer information, reasonable efforts will be made to:

• Investigate the incident
• Contain the issue
• Restore affected systems
• Notify affected customers when appropriate

Notification timing may depend on the nature of the incident and applicable legal requirements.

13. Backups and Recovery

CheckDeskPro may perform backups and recovery operations designed to support business continuity and disaster recovery objectives.

Backup schedules, retention periods, and recovery procedures may change as operational requirements evolve.

Backups are not guaranteed to be available in every circumstance.

Customers should maintain their own copies of critical records.

14. Security Limitations

CheckDeskPro does not guarantee:

• Continuous availability
• Prevention of all cyberattacks
• Prevention of all unauthorized access
• Protection against customer security failures
• Recovery of all data in every circumstance

Reasonable efforts are made to reduce risk and maintain reliable service.

15. Compliance Statements

Unless explicitly stated otherwise, CheckDeskPro does not represent that it is:

• SOC 1 certified
• SOC 2 certified
• HIPAA compliant
• PCI DSS certified
• Bank certified
• Government certified

Customers should evaluate the Service based on its actual capabilities and published documentation.

16. Changes to this Policy

This Security Policy may be updated periodically.

Material updates may be communicated through the Service or by other reasonable means.

Continued use of the Service constitutes acceptance of the revised policy.

17. Contact Information

JMP Mukhi LLC 2872 Mattox St, Suite B Tupelo, Mississippi 38801 United States

• Security Questions: security@checkdeskpro.com
• Support: support@checkdeskpro.com
• Privacy: privacy@checkdeskpro.com
• Legal Notices: legal@checkdeskpro.com
• Website: checkdeskpro.com