Backup & Disaster Recovery Policy

Last Updated: June 2026

> Legal notice: Published policy for CheckDeskPro, operated by JMP Mukhi LLC. Reviewed by counsel for commercial operation. Not legal advice for your specific situation.

JMP Mukhi LLC · 2872 Mattox St, Suite B, Tupelo, MS 38801, USA · support@checkdeskpro.com · Governing law: State of Mississippi, USA

1. Purpose

This Backup & Disaster Recovery Policy describes CheckDeskPro's approach to data protection, backup operations, service recovery, and business continuity.

The objective of this policy is to support reasonable protection of customer information and facilitate restoration of service following certain operational disruptions.

2. Scope

This policy applies to:

• Customer account data
• Application databases
• Configuration information
• System infrastructure
• Operational records
• Service recovery procedures

3. Objectives

CheckDeskPro seeks to:

• Protect customer information
• Reduce the risk of data loss
• Maintain service continuity
• Support recovery from operational incidents
• Restore services following qualifying disruptions

4. Backup Practices

CheckDeskPro may perform backups of:

• Application databases
• Customer records
• System configuration information
• Operational data
• Security-related records

Backup schedules may vary depending on operational requirements and infrastructure design.

5. Backup Storage

Backups may be stored:

• On secure infrastructure
• In geographically separate locations
• Using third-party service providers
• Through cloud-based storage systems

Storage methods may change over time as technology and operational requirements evolve.

6. Backup Retention

Backup retention periods may vary depending on:

• Operational requirements
• Security requirements
• Storage limitations
• Legal obligations
• Recovery objectives

Expired backups may be automatically deleted according to operational policies.

7. Disaster Recovery Events

Disaster recovery procedures may be initiated following:

• Infrastructure failure
• Hosting provider outage
• Database failure
• Hardware failure
• Security incident
• Data corruption event
• Natural disaster
• Other significant operational disruption

8. Recovery Objectives

CheckDeskPro seeks to restore services as reasonably and safely as possible following a qualifying incident.

Recovery timing may vary depending on:

• Nature of the incident
• Severity of the disruption
• Availability of infrastructure
• Third-party dependencies

Specific recovery times are not guaranteed unless expressly stated in a separate written agreement.

9. Recovery Process

Recovery activities may include:

• Infrastructure restoration
• Backup restoration
• Service validation
• Security review
• Data integrity verification
• System monitoring

Recovery actions may differ depending on the type of incident involved.

10. Data Restoration

While reasonable efforts may be made to restore customer information, customers acknowledge that:

• Recovery may not always be possible.
• Some data loss may occur.
• Certain events may affect backup availability.
• Restoration results may vary depending on circumstances.

Customers should maintain their own copies of critical business information.

11. Customer Responsibilities

Customers are responsible for:

• Maintaining independent copies of important records.
• Exporting critical reports when appropriate.
• Verifying data accuracy.
• Implementing internal business continuity procedures.

CheckDeskPro backups should not be considered a customer's sole disaster recovery solution.

12. Testing and Review

CheckDeskPro may periodically review and test backup and recovery procedures.

Testing schedules, methods, and frequency may vary based on operational requirements.

13. Third-Party Dependencies

Backup and recovery capabilities may depend on third-party providers, including:

• Hosting providers
• Cloud storage providers
• Infrastructure vendors
• Monitoring providers

Certain incidents affecting third-party services may impact recovery timelines.

14. Business Continuity

CheckDeskPro maintains operational practices intended to support continuity of service during certain disruptions.

Business continuity measures may include:

• Backup systems
• Infrastructure redundancy
• Monitoring systems
• Recovery procedures
• Operational safeguards

No business continuity plan can eliminate all risk.

15. Limitations

This policy describes operational objectives and practices.

Nothing in this policy constitutes:

• A guarantee of uninterrupted service
• A guarantee of data preservation
• A guarantee of specific recovery times
• A guarantee of complete recovery after every incident

Recovery outcomes may vary based on the nature of the event.

16. Policy Updates

This Backup & Disaster Recovery Policy may be modified periodically.

Material updates may be communicated through the Service or by other reasonable means.

Continued use of CheckDeskPro constitutes acceptance of revised versions of this policy.

17. Contact Information

JMP Mukhi LLC 2872 Mattox St, Suite B Tupelo, Mississippi 38801 United States

• Support: support@checkdeskpro.com
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• Website: checkdeskpro.com