Data Retention & Account Deletion Policy

Last Updated: June 2026

> Legal notice: Published policy for CheckDeskPro, operated by JMP Mukhi LLC. Reviewed by counsel for commercial operation. Not legal advice for your specific situation.

JMP Mukhi LLC · 2872 Mattox St, Suite B, Tupelo, MS 38801, USA · support@checkdeskpro.com · Governing law: State of Mississippi, USA

1. Purpose

This Data Retention & Account Deletion Policy explains how CheckDeskPro stores, retains, archives, and deletes customer information.

This policy is intended to provide transparency regarding the lifecycle of customer data within the CheckDeskPro platform.

2. Scope

This policy applies to:

• Customer accounts
• Business records
• Check records
• User information
• Configuration settings
• Reports
• Activity logs
• Support records

3. Customer Ownership

Customers retain ownership of information submitted to the Service.

CheckDeskPro does not claim ownership of customer business data.

Customers are responsible for maintaining copies of information they consider critical.

4. Active Accounts

While an account remains active, customer information may be retained as necessary to:

• Provide the Service
• Maintain system functionality
• Support reporting
• Process subscriptions
• Provide customer support
• Maintain security controls

5. Account Cancellation

Customers may cancel subscriptions at any time.

Cancellation generally:

• Stops future subscription renewals.
• Does not immediately delete account data.
• Does not automatically remove backups.
• Does not immediately eliminate support records.

6. Account Deletion Requests

Customers may request account deletion by contacting:

privacy@checkdeskpro.com

Deletion requests may require identity verification to protect customer information from unauthorized deletion.

7. Deletion Process

Upon receiving a verified deletion request, CheckDeskPro may:

• Disable account access.
• Remove customer access credentials.
• Schedule customer data for deletion.
• Remove information from active systems when practical.

Deletion may not occur instantly.

Reasonable processing time may be required.

8. Backup Systems

Customer information may remain in backup systems for a limited period following deletion requests.

Backup retention periods exist to support:

• Disaster recovery
• Security investigations
• Operational recovery
• Business continuity

Backup data is generally deleted automatically as backup retention periods expire.

9. Information That May Be Retained

Certain information may be retained after account deletion when necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Investigate security incidents
• Protect the Service and its users

Examples may include:

• Billing records
• Payment history
• Security logs
• Audit records
• Support records
• Legal correspondence

10. Data Export

Customers are encouraged to export and save information they wish to retain before requesting account deletion.

After deletion is completed, recovery of information may not be possible.

11. Inactive Accounts

CheckDeskPro reserves the right to manage inactive accounts according to operational requirements.

Prior to permanent deletion of inactive accounts, reasonable efforts may be made to provide notice when practical.

12. Legal Holds

Where required by law, regulation, court order, subpoena, or government request, information may be retained beyond standard deletion schedules.

Such information will remain subject to applicable legal obligations.

13. Security Logs

System logs, security records, audit records, and operational monitoring information may be retained for security and compliance purposes even after customer account deletion.

14. Third-Party Service Providers

Certain customer information may be stored by authorized third-party providers assisting with:

• Hosting
• Authentication
• Email delivery
• Monitoring
• Security
• Payment processing

Deletion timing may vary depending on the systems involved.

15. No Guarantee of Immediate Erasure

While CheckDeskPro will make reasonable efforts to process deletion requests, customers acknowledge that:

• Immediate deletion may not be technically possible.
• Archived copies may temporarily remain.
• Certain records may be legally required to be retained.

16. Policy Updates

This policy may be modified periodically.

Material changes may be communicated through the Service or by other reasonable means.

Continued use of the Service constitutes acceptance of revised versions of this policy.

17. Contact Information

JMP Mukhi LLC 2872 Mattox St, Suite B Tupelo, Mississippi 38801 United States

• Privacy Requests: privacy@checkdeskpro.com
• Support: support@checkdeskpro.com
• Legal Notices: legal@checkdeskpro.com
• Website: checkdeskpro.com